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Privacy Policy

HomePrivacy Policy

Privacy Policy

  • Privacy policy states how you will respect the privacy of your website users. It says what information you will gather, how you will use it and how you will keep it secure.
  • A privacy policy is a legal document that discloses some or all of the ways a party gathers, uses, discloses and manages a customer's data. The exact contents of a privacy policy will depend upon the applicable law and may need to address the requirements of multiple countries or jurisdictions. While there is no universal guidance for the content of specific privacy policies, a number of organizations provide example forms.
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    Cancellation and Refund Policy

     

    Merchant business' return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

    Cancellation Policy

      SSIB in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

    • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
    • There is no cancellation of orders placed under the Same Day Delivery category.
    • No cancellations are entertained for those products that the SSIB marketing team has obtained on special occasions like Pongal, Diwali, and Valentine?~@~Ys Day etc. These are limited occasion offers and therefore cancellations are not possible.
    • SSIB does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
    • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
    • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
    • All sales of Recharge / subscription/ Installation charges all are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or DTH account number Or cable subscription you purchase Recharge for and all charges that result from those purchases. SSIB is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number..
    • However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on ( {contact_email} ) or posting us a message on the Contac US page (optional) . In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number SSIB shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.

    Refund Policy

    • When you buy our products/services, your purchase is covered by our 30-day money-back guarantee.
    • If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund.
    • We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee.
    • To request a refund, simply contact us with your purchase details within ninety (90) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you?~@~Yre requesting a refund ?~@~S we take customer feedback very seriously and use it to constantly improve our products and quality of service.
    • Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period.
     

    Disclaimer Policy

     

    A disclaimer may specify mutually-agreed and privately-arranged terms and conditions as part of a contract; or may specify warnings or expectations to the general public (or some other class of persons) in order to fulfill a duty of care owed to prevent unreasonable risk of harm or injury. Some disclaimers are intended to limit exposure to damages after harm or injury has already been suffered. Additionally, some kinds of disclaimers may represent a voluntary waiver of a right or obligation that may be owed to the disclaiming.

    Disclaimers vary in terms of their uniformity. Some may vary depending on the specific context and parties involved, while other types of disclaimers may strictly adhere to a uniform and established set of formalities that are rarely or never modified, except under official authority.

    Website disclaimer covers the following:

    • No warranties
    • Limitations of liability
    • Exceptions
    • Reasonableness
    • Other parties
    • Unenforceable provisions
    • This website disclaimer

    Website Disclaimer

    The information contained in this website is for general information purposes only. The information is provided by SSIB and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

    In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

    Through this website you are able to link to other websites which are not under the control of SSIB . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

    Every effort is made to keep the website up and running smoothly. However, SSIB takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.